Take our 30-second board-matching quiz here. If you have any questions or need more help, feel free to email us at support@moakii.com.

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Ordering online is quick, with most orders processed within 1–2 business days from our U.S. warehouse.

We offer Standard Ground shipping (3–4 business days) for a $9.99 flat rate on orders under $75, and it is free for all orders over $75.

Unused boards may be returned within 45 days of delivery in original packaging. Customers are responsible for return shipping and a $20 restocking fee unless the item is defective.

Moaki'i boards come with a 1-year structural warranty covering manufacturing defects.

We accept all major credit cards (Visa, Mastercard, American Express, Discover, and Diners Club), alongside digital wallets like Apple Pay, Google Pay, PayPal, and Shop Pay.

Yes, we offer flexible payment options at checkout through Shop Pay Installments. Depending on your order, you can split your purchase into 2 or 4 biweekly payments at 0% APR, or choose a monthly payment plan with terms ranging from 3 to 12 months.

Absolutely. Because a gift card acts as a payment method (like cash) rather than a promotion, you can apply your gift card balance and still use an active Moaki'i discount code on your order.

It’s easy! At checkout, enter your unique Digital Gift Card code in the "Gift card or discount code" box. Your total will instantly update to reflect the newly reduced price. You can then enter your standard credit card or debit card information to securely pay the remaining balance.

Yes! If multiple friends bought you Moaki'i gift cards, you can enter all of the codes at checkout to combine their balances toward your new board or gear.

Currently, digital gift cards cannot be reloaded. However, you can always purchase a new one if you want to set aside more funds for future gear!

Never. Your balance will remain active until you are ready to use it.

Every board arrives as a complete kit, including a travel storage bag, dual-action high-pressure pump, 3-piece adjustable paddle, coiled safety leash, and repair kit.

The maximum is 15 PSI. You can technically pump it to 15 PSI, but it is not recommended, especially during the hot months, when the air inside the paddleboard expands. The sweet spot in warm months is usually 12PSI, when it's rigid and sturdy but still allows for some buffer in the heat.

Please be assured that this is not a defect, but actually a common characteristic of high-quality, flexible fixed fins on inflatable paddle boards. These fins are designed to be pliable so the board can be rolled tightly for storage and shipping without the fins breaking. Because they have been packed in a box, they sometimes take on a "memory" of that position, but they are very easy to restore to their original shape.

How to straighten them in minutes:

1. Apply Heat: Pour hot (not boiling) water over the bent fin to soften the material. 
2. Reshape: Once the fin feels soft and flexible, gently bend it back to a straight vertical position by hand.
3. Lock the Shape: Hold the fin straight and pour cold water over it to "lock" the shape instantly, or use a small piece of painter's tape to hold it in place while it cools (dry the area around the fin first).

Once straightened, the fins will perform perfectly.

Note: If you don't have hot water available, a hair dryer helps achieve similar results.

When deflated and rolled, the board and all accessories fit comfortably inside the included travel backpack for easy storage in a car trunk or closet.

Weight capacity varies by model, ranging from the agile Trekker (approx. 240 lbs) to the high-stability Seeker, which supports up to 360 lbs.

Yes! Our inflatable boards are designed for portability and can be checked as standard luggage on most airlines (always verify current airline weight and size limits).

Absolutely. Moaki'i boards are built for real-world use in lakes, rivers, and light ocean surf. We recommend rinsing your board and accessories with fresh water after use in salt water.

Rinse with fresh water after use, dry completely before rolling for long-term storage, and avoid leaving the board in direct sunlight for extended periods when not on the water.

Our boards feature standard stainless steel D-rings and accessory mounts compatible with most kayak seats, dry bags, and GoPro mounts.